New capabilities for new digital services: Digitalisation of public services in São Paulo, Brasil
Collaborative work between CAF, States of Change and Unit for the design of a program to reorient the digital transformation processes in the services of the largest municipality in South America
What we did:
Together with States of Change, an international organisation that supports governments to become better problem solvers, we designed a programme that reorients digital transformation processes in the services of the largest municipality in South America. This programme of digitising public services allows, on the one hand, for the development of innovation capacities among civil employees, and, on the other hand, for the concrete products of digitised services to be obtained.
Ten of the council offices (such as the Health Secretary, Human Rights and Citizenship offices, among others) participated in the first version of the programme. In conjunction with the installation of new practices and work logics, the programme has already completed the digitisation of four services. Meanwhile, another seven participants achieved important progress and will be shortly
- Ten digitised citizen services, eight of which are already implemented for 17 million inhabitants in the city of São Paulo.
- 10 council teams that work innovatively and collaboratively already in place and operating
- A new proven methodology for the digitisation of services in the Municipality of São Paulo, scalable to other cities.
services have been digitised with the new approach
municipal employees have gone through the programme