New capabilities for new digital services: Digitalisation of public services in São Paulo, Brasil
New capabilities for new digital services: Digitalisation of public services in São Paulo, Brasil

What we did:

Together with States of Change, an international organisation that supports governments to become better problem solvers, we designed a programme that reorients digital transformation processes in the services of the largest municipality in South America. This programme of digitising public services allows, on the one hand, for the development of innovation capacities among civil employees, and, on the other hand, for the concrete products of digitised services to be obtained.

Ten of the council offices (such as the Health Secretary, Human Rights and Citizenship offices, among others) participated in the first version of the programme. In conjunction with the installation of new practices and work logics, the programme has already completed the digitisation of four services. Meanwhile, another seven participants achieved important progress and will be shortly

 

Results:

  • Ten digitised citizen services, eight of which are already implemented for 17 million inhabitants in the city of São Paulo.
  • 10 council teams that work innovatively and collaboratively already in place and operating
  • A new proven methodology for the digitisation of services in the Municipality of São Paulo, scalable to other cities. 

Key project attributes

10

services have been digitised with the new approach

+45

municipal employees have gone through the programme

“We are helping to support the cultivation of new mindsets: What does it mean to be agile, experimental, and participatory? And how do we build that into our work in public policy challenges? We see this approach being replicable right across local authorities and governments across Latin America”

Brenton Caffin, Executive Director of States of Change