Santo Tomás: New student experience
Design and innovation process for the creation of a new form of student relations.
What we did:
The project seeks to transform the experience of students at the Universidad Santo Tomás at the national level, from the University Technical Training Centre (CFT) and Professional Institute (IP). This innovation project is part of a student relationship strategy, which involves the management of strategies, contact points (requests, events, spaces, interfaces and people), data, and technology, thereby building a continuous relationship with the students. The new services that are being designed today seek to develop this relationship with students to improve their experience.
people (students, teachers and administrative staff) participated in the research process
students will benefit from the strategy to improve their learning experience